Thank you for choosing Value Service International for your shipping needs. Below are our policies for shipments to Haiti.
The following items are not acceptable for transport by Value Service International under any circumstances. Shipments found to contain prohibited items may be subject to legal action and merchandise may be confiscated by the Haitian Government without reimbursement. Any fees charged due to prohibited items will be passed on to the customer.
This list is not exhaustive and is subject to change.
Any misrepresentation of the contents of a package is subject to additional fees. Haiti has some of the highest port fees in the hemisphere as well as import taxes and duties that apply to imported products. Fees depend on what items are being shipped, so we require accurate disclosure to charge the correct amount to cover Haitian taxes.
If you misrepresent your items, additional fees charged at the dock will be passed to you as the customer. If you choose not to pay taxes charged by the Haitian government, your item may be confiscated by Haitian customs authorities.
In the case of a loss, items may be replaced or the customer may be compensated to an agreed value, not to exceed five (5) times the service charge for the item.
In the case of government confiscation or accidents outside of our control in Haiti, the customer will receive the shipping charge.
In the case of damage, items will not be replaced or reimbursed. Please take proper care when packaging your item and understand that fragile, glass, or liquid items should not be shipped. If you choose to ship such items, you do so at your own risk.
Please understand that every package is subject to inspection and may be opened by customs authorities at the port in Haiti. We are vigilant to help reduce theft during inspection and will reseal items after inspection when possible.
We do not provide reimbursement for damaged boxes due to inspection, as this is part of the nature of shipping to Haiti.
Payment is due when items are picked up, and items will not ship until full payment is received. Upon arrival in Haiti, customers have 3 days to pick up merchandise to avoid storage fees. Storage fees vary depending on the size and quantity of items.
We reserve the right to enforce payment through legal action if necessary.
For customers who send merchandise directly to the warehouse in Haiti, payment for the entire invoice is due within 3 days of the item arriving to avoid a storage fee.
Kreyòl: Pou kliyan ki an Ayiti, ou gen 3 jou pou peye pou evite peye depo.
If you have questions about what you can ship or how fees are calculated, contact our team before shipping.
Phone:(813) 264-6531